Optimistic Living

Clean the wall surface to remove dust.
Remove the thin protective paper on the stickers.
Place the product on the wall and push for about 20 sec on the place where the stickers are sitting.
Remove the product again, by pulling gently starting from the bottom, until the Velcro stickers are letting go. Make sure the stickers are sticking good, by pushing on them if necessary.
After about 1 hour, push the product back into place.
When you hear a "clicking" sound it is sitting securely.
Clean the surface of the product with a soft cloth and with window cleaning fluid to remove the fingerprints.

Why to hang with stickers

When we came up with the idea about our product, we wanted it to almost float on the wall, it should hang with ease and be ready to put on the wall the minute the customer got there product.

We started to search for a way to fulfil our wish and found 3M´s Command Strips. We decided on the version for picture hanging, made with Velcro.

Link to 3m Command Strip site.

http://solutions.3m.com/wps/portal/3M/en_US/Command/home/us_en/products/picture_hangers/

It was a perfect match for us. It was simple to use, very easy to hang and easy to take down again without damaging the product or wall.

With a new strip on the wall you can hang the product to a new wall.

Where to get more stickers.

In Denmark, you can get them in Johannes Fog, in Lyngby and in most Bauhaus’s. Among many others. Johannes Fog have both the types we are using.
Look for 3M Command! Picture Hanging strips, the small one (17202) and the medium one(17201)

Link for finding sellers in DK.

http://solutions.3mdanmark.dk/wps/portal/3M/da_DK/EU-Command/Home/Resources/WheretoBuy/

How do I place an order?

To place an order, simply go to our shop, choose the product and select add to cart. Now you can continue to shop or go to checkout to finish the order

What kind of payments do you accept?

We accept credit cards through PayPal. We also accept regular Paypal transfers as well as bank transfers.

Do you accept credit cards?

We definitely do! We use PayPal to process credit card payments. You do not need to have a PayPal account for this.

Do you accept PayPal?

Yes we do. We accept both credit card payments through PayPal and direct transfers with your PayPal account.

Can I pay by a bank transfer?

Yes but only if you contact us directly on info@optimisticliving.dk at the moment we don’t have the possible to use payment by bank transfer from the website.

Is your site secure?

Yes, our cart and payment gateways are all on secure servers. Your information will not be shared.

Why do I have to pay with EURO’s when you are a Danish company?

At the present webshop we can only accept EUROs and not Danish kroner.
If you wish you can make a bank transfer instead and pay with Danish kroner in that way, but contact us before.

Do you ship to my country?

Yes, we ship everywhere.

How much will shipping cost?

We offer free shipping to all our customers who are buying our products online using the webshop.
We do not have free shipping for custom design products. Shipping rates are based on actual postage & packaging rates.

How long will it take for my order to arrive?

After your item has been shipped, it usually takes 3 to 4 days for items to arrive within Europe. Items to the rest of the world usually take approximately 7 days, but can take longer. You will always receive an email with tracking information so you can follow you package.

I haven't received my order, what do I do?

If you haven't received your order within 1 month, please contact us at info@optimisticliving.dk, and we will see if we can find out more information about what happened to your package, and how we can solve the problem.

Could you mark my order as a gift or for lower value to avoid custom fees?

We're sorry, but this is illegal and we could get in big trouble for it. So we can't do this.

Do you take custom design orders?

Yes indeed we do! Just let us know exactly what you want by e-mailing us at info@optimisticliving.dk, and we will tell what we can do and how much it would cost. Then you can decide whether you want it or not.

I like this BLABLABLA wall decoration, but I'd prefer if it was longer or shorter, can you do that?

Yes but only as a custom design and refund will not be possible. We are making it just for you.

Can you gift wrap my item?

We definitely can! I offer free gift wrapping with every purchase. Please send us an email on info@optimisticliving.dk with information about you order. We can even send your purchase directly to the person who you are buying for if you would like!

What is your return policy?

If you are not happy with your item, you can return it within 14 days, in unused perfect condition. I can give you a full refund or you can exchange your purchase for another item. Shipping costs will not be refunded. Also custom designs are not eligible for a refund.

When returning a product, always contact us by e-mail at info@optimisticliving.dk too, so we will expect it.

Do you take wholesale orders?

Yes we do! For wholesale prices and information, please contact us on info@optimisticliving.dk

How can I contact you?

You can contact us by using our contact form or by e-mail info@optimisticliving.dk

Are you on Facebook?

Yes we are, find us at www.facebook.com/optimisticliving where you can become a fan of us. We love our fans.

Is your business registered?

Our company is registered at the Danish SKAT.

(VAT) number: DK31406447

What are your terms and conditions?

You can find our terms and conditions by clicking here

How can I stay updated about new products in your shop?

If you'd like to stay up to date about new products in the shop, click here to sign-up for our Sticky Offers, and receive e-mails with the latest news and special offers!

Are there other places where I can purchase your products?

Yes there are! You can find me on www.dawanda.com and in various stores around the world.

FAQ

How to hang

How to order

Payments

Euro Prices

Shipping

Custom orders & special requests

Returns

Wholesale

General questions